Overview
Armagh City Hotel are now recruiting for a full-time Receptionist to join their Reception team.
Job Purpose:
Ensure that all guests are received in a manner befitting to the Hotel. To present an environment that will ensure guest satisfaction. To help maximise occupancy and to be part of a team thus enhancing the standards within the hotel.
Contract: Full Time Permanent
Hours of work: Shift Patterns, to include early mornings, late evenings, weekends and statutory holidays or other holidays
Responsible to: Front Office Manager
Special Conditions:
- Shift patterns to include early mornings, late evenings, weekends and statutory holidays or other holidays.
- Full list of conditions in Terms of Employment and Employee Handbook
- Benefits of working with the Armagh City Hotel:
- Complimentary meals on shift.
- Discounted gym/pool membership.
- Free uniform provided
- Discounted staff, friends and family rate.
- Continued training and opportunity for career progression.
Key Responsibilities:
- To present a professional attitude as front office staff, to include professional presentation of uniform, hygiene and working station.
- Ensuring that reception telephone calls and emails are answered efficiently, ensuring adequate screening and directing of calls to the relevant departments and effectively dealing with all reception related enquiries.
- Checking in all guests efficiently, answering and resolving guest enquires and checking out i.e. assigning rooms, handling special requests (cots, spare beds, flowers in room etc) and preparing bills.
- Processing deposits via cash, credit card and cheque. Managing floats and banking, reporting any overages or shortages to the Front Office Manager.
- Liaising with accounts regarding foreign exchange, discrepancies in bills and banking
- To assist the hotel with upselling of hotel packages and other services. Taking reservations on behalf of the reservations department. Ensuring real time knowledge of new promotions rates and packages
- Resolving guest complaints effectively and escalating to the Front Office Manager and/or relevant Head of Department where applicable.
- To record and report effectively, ensuring communication with the Front Office Manager and other departments.
- To comply with all Safety Rules, Policies and Procedures as outlined in The Employee Handbook.
Essential Candidate:
- The ability to work under pressure to achieve objectives within timescales, without compromising accuracy and quality.
- Must be extremely organised, with the ability to make intelligent decisions when faced with completing priorities.
- Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels.
- Proficient in IT systems, such as Microsoft Office including Excel, Outlook and Word.
Desirable Candidate:
- Previous experience in a receptionist position and/or hospitality position is desirable but not essential.
- Educated to GCSE level.
This job description is not an exhaustive list of duties and responsibilities the post holder will be required to undertake, any other reasonable duties will be discussed and directed by the Front Office Manager/General Manager.
**Armagh City Hotel is an equal opportunities employer
