Overview
Armagh City Hotel are seeking a dedicated and experienced Food & Beverage Supervisor to join our dynamic team.
As a Food and Beverage Supervisor, you will play a key role in delivering exceptional service across our restaurant, bar, deli and conference and banqueting departments. You will support the head of departments in the day-to-day operations, ensuring high standards of service, training staff, and maintaining a warm and welcome atmosphere for our guests.
Job Reference FBS.08.25
Salary TBC
Key Responsibilities
- Supervise and co-ordinate the daily operations of all Food and Beverage Outlets (restaurant, bar, deli, conference and banqueting) to ensure a smooth operation that fits the company’s standards and our renowned reputation.
- Ensure the highest level of customer service is consistently delivered
- Ensure that all team members appear appropriately and adhere to the Hotels appearance standards
- Lead, motivate and support all food and beverage teams during shifts, ensuring all staff are well-trained and professional
- Assist in the planning and execution of events, weddings and conferences
- Monitor staff performance and provide on-the-job training and feedback
- Ensure compliance with health and safety and hygiene standards
- Handle guest queries, complains and speal requests efficiently and professionally
- Assist in stock control, ordering and inventory processes
- Contribute to team meeting and suggest improvement to service delivery and operations
- Along with the management, ensure that all food servers have received a full induction and are all trained in relation to quality and service in line with hotel standard operating procedures.
- Demonstrate a sale’s driven approach to obtaining and retaining business across all food service operations and revenue streams – identity and target sales opportunities and in conjunction with management plan their execution
- Be pro-active in the housekeeping of our food service and public areas ensuring customer zones are well maintained and in excellent condition. Ensure to maintain a clean and productive environment that is always fit for guests.
- Train in conjunction with and under the guidance of the GM in relation to your own department, and be open-minded to learning new elements of the operation
Encourage a sale’s driven environment throughout all food service operations with particular emphasis on upselling to further maximise sales opportunities
This job description is not an exhaustive list of duties and responsibilities. The post holder will be required to undertake any other reasonable duties which will be discussed with and directed by the Restaurant Manager, Deli Manager, Bar Manager, Conference and Banqueting Manager and General Manager.
Essential Candidate
- You should have and be able to demonstrate:
- Previous experience in a supervisory role within a food and beverage environment (hotel experience preferred)
- Strong leadership and interpersonal skills
- Excellent customer service and communication skills
- Ability to work under pressure in a fast-paced environment
- Flexible approach to working hours, including evenings, weekends and public holidays
- Knowledge of food safety and hygiene standards
Desirable Candidate
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions;
- Certificate in Food Safety and Hygiene (at least level 2) full training will be provided
- Experience using POS systems and managing rotas
