Overview
Armagh City Hotel are seeking an experienced and dedicated Assistant Housekeeping Manager to oversee the daily operations of our hotel’s housekeeping department.
The ideal candidate will ensure the delivery of exceptional cleanliness standards, manage a team of housekeeping staff, and uphold the organisation’s commitment to guest satisfaction. This role offers an excellent opportunity for professionals with a background in hospitality to lead a dynamic team within a reputable establishment.
This role offers an engaging opportunity for individuals passionate about hospitality and guest relations. We value professionalism, attention to detail, and a welcoming attitude in our team members.
Shift patterns to include early mornings, late evenings, weekends and statutory holidays or other holidays. The full list of conditions can be found in our employee handbook.
Job Reference: AHM.11.25
Salary: £13.65 per hour
Key Responsibilities:
- To present a professional and courteous attitude, to include professional presentation of uniform and hygiene, and to ensure staff are proactive in ensuring the same.
- Assist the Housekeeping Manager in managing the day-to-day operations of the housekeeping department.
- Carry out regular room and public area inspections to ensure consistency and quality
- Support with staff scheduling, workload planning and ensuring adequate staffing levels for peak periods
- Monitor stock levels of cleaning supplies and guest amenities, assisting with ordering and inventory control.
- Ensure complaints with health, safety and hygiene standards across the hotel.
- Assist in onboarding and training new team members, ensuring compliance with hotel policies and procedures.
- To attend all chemical/hazardous substance training and to adhere to safety rules when handling the same.
- To maintain effective communication and relationships with other hotel departments to ensure effective operation and guest satisfaction.
- Handling any guest queries and complaints, ensuring to record and report accurately and escalate where applicable.
- To comply with all Safety Rules and Policies and Procedures as outlined in The Employee Handbook.
- Complete Duty Manager shifts in line with the needs of the business. Full training will be provided.
- This job description is not an exhaustive list of duties and responsibilities. The post holder will be required to undertake any other reasonable duties which will be discussed with and directed by the Housekeeping Manager and / or General Manager.
Essential Candidate:
You should have and be able to demonstrate:
- Previous experience in a housekeeping supervisory or assistant role within a hotel or similar environment.
- Strong leadership and communication skills with the ability to motivate a team.
- Excellent attention to detail and organisational skills.
- Ability to work under pressure and adapt to a fast-paced environment.
- Good working knowledge of cleaning techniques, products and equipment
- Flexibility to work a variety of shifts, including weekends and bank holidays.
- A professional, guest-focused attitude with a commitment to delivering excellent service.