Overview
The Mount Charles Group has an exciting opportunity for a Contract Manager to join its team at Southern Regional College.
This position is to manage the soft facilities including catering, cleaning, grounds maintenance, waste management and vending at Newry, Armagh, Banbridge, Portadown, Lurgan Campuses.
This is a permanent full-time role where they will be responsible for leading and mentoring a team of Managers, supervisors, and operatives, motivating, and upskilling them to meet targets and exceed customer expectations.
Contract Manager Working Pattern:
- 37.5 Hours per week
- Generally, Monday to Friday, however flexibility will be required for occasional weekends/ evenings.
Rewards:
- 25 days holiday plus 8 statutory holidays.
- Life Assurance
- Health and Wellbeing Program inclusive of Employee Assistance Program
- Voluntary Healthcare
- Development Opportunities
- Plus, Much More
- Car Allowance
The Role:
- To manage and control the services (catering, cleaning, ground waste management) for the client to the agreed specification and to the agreed performance, qualitative and financial targets.
- To lead the operating areas and the teams to ensure delivery against Key Performance Indicators.
- Motivate and lead high performing teams to achieve their objectives.
- To proactively manage services across the sites, providing support and guidance to teams ensuring a high level of services provided to the client.
- In conjunction with the relevant departments work towards the continuous development and implementation of service standards, styles and products within your patch and part of the wider catering service line.
- Problem solving, decision making and planning and organising.
- Ability to engage a wide range of personalities and take people with you through belief and energy.
- Strong on your ability to plan, organise and prioritise across a large stakeholder group.
- Adaptable, resilient, and not fazed by things changing in a dynamic and fast-moving environment.
- Coordination of the refilling, unpacking, and sorting of stock.
- Maintain the presentation and housekeeping standards of the unit.
- To ensure a safe working environment
- To ensure that any client queries are dealt with effectively and quickly ensuring client satisfaction.
Personality Fit:
- Good knowledge of IT packages
- Valid driving licence
- Attention to detail in all aspects of work.
- Leads by example and lives our values.
- Enthusiastic about our customer service and reputation
- Flexible and positive with a Can-Do attitude
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.
Please note, the successful applicant’s offer is subject to the Access NI (Enhanced) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.
GREAT PEOPLE – GREAT SERVICE – GREAT FUTURE
