Overview
Join our dynamic team as a Food and Beverage Server, where your passion for hospitality and exceptional customer service will shine!
In this lively role, you will be the face of our establishment, creating memorable dining experiences for guests through attentive service, food presentation, and a welcoming attitude. As a Food and Beverage server you will play a key role in delivering exceptional service across our restaurant and bar departments.
You will play a major role in ensuring high standards of service and maintaining a warm and welcome atmosphere for our guests. You will be based in the restaurant for our breakfast service (7am to 11am) and then you will work in our Callan Bar (11am to 3pm).
Shift patterns to include early mornings, weekdays, weekends and statutory holidays or other holidays. The full list of conditions can be found in our employee handbook. You may be required to work some evenings.
Job Reference FBS.03.26
Salary TBC
Key Responsibilities:
As a food and beverage server you will be responsible for:
- Presenting a professional and courteous attitude, to include professional presentation of uniform and hygiene.
- Ensuring that all tasks are completed within the allocated time frames, maintaining the standard expected of the hotel.
- Greeting customers, having extensive knowledge of menu’s, taking orders efficiently and presenting them as requested.
- Maximising sales and ensure prompt and accurate billing procedures.
- Maintaining effective communication and relationships with other hotel departments to ensure effective operation and guest satisfaction.
- Attending all training, meetings, and courses to upskill and refresh food service skills.
- Ensuring a high level of cleanliness in your department, public areas and back corridor, adhering to cleaning policies, rotas etc
- Handling any guest queries and complaints, ensuring to record and report accurately and escalate where applicable.
- Complying with all Safety Rules and Policies and Procedures as outlined in The Employee Handbook
- This job description is not an exhaustive list of duties and responsibilities. The post holder will be required to undertake any other reasonable duties which will be discussed with and directed by the Restaurant Manager, Bar Manager, Duty Manager or General Manager.
Essential Candidate:
You should have and be able to demonstrate:
- Exceptional customer service
- Extreme organisational skills, with excellent time management skills
- The ability to work under pressure to achieve objectives within timescales, without compromising accuracy and quality
- The ability to make intelligent decisions when faced with competing priorities.
- Excellent verbal and written communication skills, with great interpersonal skills and the ability to communicate at all levels.
Desirable Candidate:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions;
- Previous experience in a similar role is desirable but not essential
