Overview
Armagh City Hotel are seeking a dedicated and friendly Night Porter to join our Nights team.
The ideal candidate will play a crucial role in ensuring a welcoming and efficient environment for our guests.
As a night porter, you will be responsible for providing excellent guest services, maintaining cleanliness and assisting with various tasks that enhance the overall guest experience.
This position is perfect for individuals who thrive in a hospitality setting and enjoy interacting with people from diverse backgrounds.
Benefits of Working with Armagh City Hotel
- Complimentary meals on shift.
- Discounted gym membership.
- Free uniform provided.
- Discounted staff, friends and family rate.
- Continued training and opportunity for career progression.
**Armagh City Hotel is an equal opportunities employer.
Job Reference NP/06/25
Salary To be Confirmed
Closing Date Wednesday, 18 June
Key Responsibilities
- To present a professional and courteous attitude, to include professional presentation of uniform and hygiene.
- To ensure that all function areas are checked and set up correctly for the next day’s business.
- To attend to all customer requirements, with special emphasis on early morning calls, paper delivery and bar/room service.
- To service rooms when required.
- Handling customer queries and complaints, ensuring to record and report accurately and escalate where applicable.
- To regularly carry out hygiene, security and maintenance checks, to include public areas/accommodation floors/entrances/exits/fire exits ensuring the latter are free from obstruction.
- Recording, reporting and resolving any hygiene, security or maintenance issues in the hotel or on the hotel grounds.
- To comply with all Safety Rules and Policies and Procedures as outlined in The Employee Handbook.
This job description is not an exhaustive list of duties and responsibilities.
The post holder will be required to undertake any other reasonable duties which will be discussed with and directed by the Night Manager and / or General Manager.
- Previous experience in a similar role within hospitality.
- Must be customer focused.
- Must be extremely organised, with the ability to make intelligent decisions when faced with competing priorities.
- Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels.
Desirable Candidate
- A formal qualification in hotel and catering preferred.
