Overview
Armagh City Hotel are seeking a dedicated and experienced Night Supervisor to oversee operations during the night shift.
The ideal candidate will possess strong leadership skills and a background in hospitality, ensuring exceptional guest services while managing staff effectively.
This role is crucial in maintaining the smooth running of our establishment during the night hours, providing support to both guests and team members.
Job Reference: NS.08.25
Salary: TBC
Key Responsibilities:
- To present a professional and courteous attitude, to include professional presentation of uniform and hygiene ensuring staff are doing the same.
- To supervise a team of night porters in the absence of the night manager and to ensure that the morning staff are ready for duty.
- To be familiar with the entirety computer system and to reconcile reports and balance against cash received, Printing and distributing reports for the next day to the relevant departments.
- To ensure that all function areas are checked and set up correctly for the next day’s business.
- To attend to all customer requirements, with special emphasis on early morning calls, paper delivery and bar/room service.
- To service rooms when required.
- Handling customer queries and complaints, ensuring to record and report accurately and escalate where applicable.
- To regularly carry out hygiene, security and maintenance checks, to include public areas/accommodation floors/entrances/exits/fire exits ensuring the latter are free from obstruction. Recording, reporting and resolving any hygiene, security or maintenance issues in the hotel or on the hotel grounds
- To comply with all Safety Rules and Policies and Procedures as outlined in The Employee Handbook.
Essential Candidate:
- Previous experience in a similar role within hospitality, with experience in supervising/managing a team.
- Must be customer focused.
- Must be extremely organised, with the ability to make intelligent decisions when faced with competing priorities.
- Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels
Desirable Candidate:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions;
- A formal qualification in hotel and catering preferred.
This job description is not an exhaustive list of duties and responsibilities. The post holder will be required to undertake any other reasonable duties which will be discussed with and directed by the Night Manager and / or General Manager.
