Overview
Armagh City Hotel are seeking a dedicated and experienced Night Manager to oversee our operations during the night shift.
The ideal candidate will possess strong leadership skills and a background in hospitality, ensuring that our guests receive exceptional service while maintaining the smooth running of the hotel. This role requires a proactive approach to problem-solving and the ability to manage a diverse team effectively.
Job Reference: NM.10.25
Salary: Up to £35000
Key Responsibilities:
Customer Service
- To direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety, and the overall security of the hotel.
- To maintain a professional and high-quality service-oriented environment at all times.
- To conduct yourself in a calm and professional manner when representing the Hotel.
- To be a point of contact for our guests, and ensure all requirements are met during the guest stay.
- To act as the Manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise in a timely and professional manner.
- To sell the hotel facilities and be familiar with all hotel services and facilities.
Routine Tasks
- To ensure that the Reception desk is covered at night and that telephone answering is prompt and to the hotel standard by night staff.
- To ensure all conference rooms are set-up per function sheet for the next day’s business.
- To ensure the accurate completion of the daily night audit in a timely fashion.
- To run end of day procedures and ensure all work is checked for errors prior to passing to accounts.
- To provide a night bar service for residents and regulars.
Communication
- To ensure clear lines of communication between Day Managers. Work closely with all Departmental Managers to improve guest services and foster good cross departmental communication.
- To carry out an appropriate handover with Reception each morning.
- Ensure any incidences are report in the handover book.
- To attend H.O.D’s meetings and other meetings when requested.
Staff and Leadership
- To manage and monitor activities of all employees within your department, making sure they adhere to standards and guidelines, hotel policies and procedures.
- To monitor and develop team member’s performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, induction training, evaluations and recognition.
- To coach, train and discipline staff where required.
- To maintain wage percentage at an acceptable level.
Safety
- To be aware and able to enforce all fire safety procedures.
- To carry out a nightly fire check on all areas.
- Report any suspicious persons, activities and/or hazardous conditions to the relevant Manager.
- To comply with all safety rules and procedures, e.g. health and safety, hygiene and fire
Standards
- To ensure all Back of House and Public Areas, i.e. Toilets, Reception, Bar, Conference & Functions areas, Restaurant and Balcony are kept clean and tidy. Ensuring each morning all Public Areas must be presented in a clean and orderly fashion.
- To maintain a high standard of personal hygiene and grooming for self and staff.
- Any other duties as may be reasonably required from time to time by management.
Essential Candidate
You should have and be able to demonstrate:
- Previous experience in a similar role within hospitality, including management of staff
- Must be customer focused with the ability to demonstrate quality leadership and management competencies
- The ability to work under pressure to achieve objectives within timescales, without compromising accuracy and quality
- Must be extremely organised, with the ability to make intelligent decisions when faced with competing priorities
- Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels.
Desirable Candidate
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions;
- A formal qualification in hospitality
