Overview
Armagh City Hotel are seeking a professional and friendly Receptionist to join their team.
The ideal candidate will be the first point of contact for our visitors, providing exceptional customer service while managing various administrative tasks.
This role requires strong organisational skills and the ability to multitask in a fast-paced environment.
Job Reference: REC.08.25
Salary: TBC
Receptionist Key Responsibilities:
- Presenting a professional attitude as front office staff, to include professional presentation of uniform, hygiene and working station.
- Ensuring that reception telephone calls and emails are answered efficiently, ensuring adequate screening and directing of calls to the relevant departments and effectively dealing with all reception related enquiries.
- Checking in all guests efficiently, answering and resolving guest enquires and checking out i.e. assigning rooms, handling special requests (cots, spare beds, flowers in room etc) and preparing bills.
- Processing deposits via cash, credit card and cheque. Managing floats and banking, reporting any overages or shortages to the Front Office Manager.
- Liaising with accounts regarding foreign exchange, discrepancies in bills and banking
- Assisting the hotel with upselling of hotel packages and other services. Taking reservations on behalf of the reservations department.
- Ensuring real time knowledge of new promotions rates and packages
- Resolving guest complaints effectively and escalating to the Front Office Manager and/or relevant Head of Department where applicable.
- Recording and reporting effectively, ensuring communication with the Front Office Manager and other departments.
- Complying with all Safety Rules, Policies and Procedures as outlined in The Employee Handbook.
Essential Candidate:
- The ability to work under pressure to achieve objectives within timescales, without compromising accuracy and quality
- Extreme organisational skills, with excellent time management skills and the ability to work on multiple projects with different customer
- The ability to make intelligent decisions when faced with competing priorities.
- Excellent verbal and written communication skills, with great interpersonal skills and the ability to communicate at all levels.
- Proficient IT skills and the ability to use systems such as Microsoft Office including Excel, Outlook and Work
Desirable Candidate:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions;
- Previous experience in a receptionist position and/or hospitality position
- Educated to GCSE level or Equivalent
This job description is not an exhaustive list of duties and responsibilities. The post holder will be required to undertake any other reasonable duties which will be discussed with and directed by the Front Office Manager, Duty Manager or General Manager.