Internal Sales Executive

Overview

SDG are hiring for an Internal Sales Executive to join their team in Armagh.

Department: Sales

Reports to: Head of Sales & Sales Operations: – Collie Campbell

• Job Type: Full time
• Salary: £25,000 – £30,000 per year (depending on experience)
• Benefits: Free onsite parking, Company events.
• Schedule: Monday to Thursday 8.00am to 5pm, Friday 8.30am to 4pm
• Supplemental pay types: Performance Bonus
• Experience: Construction Sales (preferred)
• License: Driving license (required)
• Work Location: On site.
• Application Deadline: 14/05/2024
• Reference: SDG01

There are 2 main parts to this role. There is the sales part and the admin part.

Below shows an approx. breakdown of each part.

• Your Principal Tasks and Activities Break Down (approximate) % Time Allocation
• Managing Trade Counter and supporting the tech and sales team in general day-to-day sales – 20%
• Quote/Tender pipelines kept accurate and up to date – 40%
• New Lead generation from CIS or similar portal – 10%
• Maintaining and circulating accurate quote/tender pipeline reports weekly for Senior Management – 15%
• Daily ongoing job administration & other duties – 15%

Objectives

Manage and take responsibility for the Trade Counter customers and sales. This mainly include dealing with both walk-in customers and processing of pre-ordered sales order collections.

Support the existing internal sales team and the external field representatives as required by providing cover for the sales team.

Support the technical team in assisting with chasing and updating live quotes for technical customers.

Responsibilities

• Track all incoming Tender enquiries.
• All tenders will be tracked for future reference, even the enquiries we cannot offer a price on.
• Firstly, access incoming tenders received by SDG and confirm our ability to offer a solution. This will be done by working closely with the technical department to confirm whether SDG can offer a quote. Then track the enquiry from start to finish of the pricing process. Ensure the tender is returned to the customer within the initial timeframe required. Assist, as required, with quotations/BoQ for submission to clients along with technical response or explanations.
• Ensure tender/bid/tender updates are completed by the SDG team for monthly Tender pipeline meeting. Held with Tech manager and Sales manager and lead by you.
• Track all incoming Technical and Split (Tech and Sales) enquiries.
• These are generally for special products, or specific jobs. Some jobs can involve a long process before required so accurate and up-to-date tracking is required to ensure that SDG is in the best position to secure any orders. This includes getting ongoing updates on live enquiries, working alongside sales team members and if required/directed to, dealing directly with customers.
• Maintain the quotes pipeline. For Standard Post Tenders, Technical, Split quotes.
• Ensure STD PT, Tech and Split quote updates are completed by the SDG sales team for the bi-weekly sales pipeline meeting. Held with all sales and tech staff and lead by you.
• Win/loss ratios, pending and circulate to the Internal, External & Technical Teams – meet with Technical Manager & Sales Manager independently bi-weekly to discuss live pipeline updates.
• Pursuing lost quotes/bids for feedback according to the criteria set out in IQ.
• Track all special orders.
• Convert all successful technical quotes, create purchase requisitions, send Sales Order Confirmations (SOC) to customers/sales team and follow up with estimated time of arrival (ETA) to the customer/sales team. Track the order from initial processing stage right through to arrival on site, liaise with customers or the sales team to provide good communication amongst all parties involved to ensure product goes to site with no issues.
• Manage the SDG estimating mailbox. Internet enquiries from general public.
• Actively research and follow relevant project types for tender/live work leads on CIS / Glenigans, logging onto IQ / CRM
• Attend technical sales presentations or seminars with the sales team as required Management of technical library both hard and soft copies (keep up to date folders on server).

Your Results and Key Performance Indicators (KPIs)

• Effective relationship development with customers, and all SDG staff.
• The SDG Quotes / Tender and Bid logs kept updated and in the view of Sales and Technical Teams
• Achieving agreed Quotes and Bids Conversion Ratios
• Actively process sales quotes and orders
• Take full control of the day to day running of the Trade Counter.
• Knowledge transfer of internal sales, pipeline, intact system use.
• Use of Power BI for extracting data linked to our quotes

Essential Criteria We’re Looking For:

1. Strong communications skills, including sales and presentations
2. Experience of sales activity planning
3. Proven ability to develop an extensive understanding of new products, customers
4. Evidence of strong prioritising, time management and organisational skills
5. Evidence of a motivated and target driven with a proven successful track record in sales

Desirable Criteria which would be useful but not essential as extensive Training and Mentoring will be provided:

1. Proven Sales experience gained within the construction accessories sector
2. Knowledge of CRM and Sales Pipeline management
3. Using the CIS platform, identify key projections throughout Ireland that have the potential to use one of our key target product areas.

Click here for full Candidate Information pack: SDG – Internal Sales Executive Job Description – April24