Overview
Armagh City Hotel have an exciting opportunity to join the team as a Night Porter, to ensure the smooth running of all operational aspects of the hotel always ensuring customer satisfaction.
Night Porter Special Conditions:
- Permanent full time / part time position, Hours of work: 11pm – 7am
- Shift patterns to include weekends and statutory holidays or other holidays.
- Full list of conditions in Terms of Employment and Employee Handbook.
Benefits of working with Armagh City Hotel:
- Complimentary meals on shift.
- Discounted gym membership.
- Free uniform provided.
- Discounted staff, friends and family rate.
- Continued training and opportunity for career progression.
**Armagh City Hotel is an equal opportunities employer
Job Reference: NP/10/24
Salary: TBC
Closing Date: Monday, 07 October
Key Responsibilities
- To present a professional and courteous attitude, to include professional presentation of uniform and hygiene.
- To ensure that all function areas are checked and set up correctly for the next day’s business.
- To attend to all customer requirements, with special emphasis on early morning calls, paper delivery and bar/room service.
- To service rooms when required.
- Handling customer queries and complaints, ensuring to record and report accurately and escalate where applicable.
- To regularly carry out hygiene, security and maintenance checks, to include public areas/accommodation floors/entrances/exits/fire exits ensuring the latter are free from obstruction.
- Recording, reporting and resolving any hygiene, security or maintenance issues in the hotel or on the hotel grounds.
- To comply with all Safety Rules and Policies and Procedures as outlined in The Employee Handbook.
This job description is not an exhaustive list of duties and responsibilities the post holder will be required to undertake, any other reasonable duties will be discussed and directed by the night/duty manager.
Essential Candidate
- Previous experience in a similar role within hospitality.
- Must be customer focused.
- Must be extremely organised, with the ability to make intelligent decisions when faced with competing priorities.
- Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels.
Desirable Candidate
- A formal qualification in hotel and catering preferred.
