Duty Manager

Overview

Armagh City Hotel require a Duty Manager to deputise and assist with the operational and financial successes of all operational activities in the hotel.

This is a development opportunity leading to having specific management responsibilities for the Food and Beverage operations. The Duty Manager role includes responsibility for a high-quality service, guest satisfaction and effective cost management.

Special Conditions:

• Shift patterns to include early mornings, late evenings, weekends and statutory holidays or other holidays.
• Full list of conditions in Terms of Employment and Employee Handbook.

Benefits of working with Armagh City Hotel:

• Complimentary meals on shift equates to over £2000 per annum.
• Discounted gym membership.
• Free car parking
• Free uniform provided.
• Discounted staff, friends and family rate.
• Continued training and opportunity for career progression.

**Armagh City Hotel is an equal opportunities employer

Job Reference: DM/04/24

Salary: Based on experience

Closing Date: Friday 17 May

Key Responsibilities:

• To deputise and assist with managing the overall day to day running of all aspects of the hotel, including occupancy, food and beverage and events/banqueting.
• To present a professional and courteous attitude as a member of senior management, to include professional presentation of uniform and hygiene whilst ensuring staff are displaying the same.
• To assist with Recruitment and Selection of food and beverage employees; managing and motivating employees through effective communication and training and development, maintaining employee engagement whilst establishing targets, KPIs and schedules, ensuring HR procedures are followed.
• Managing food and beverage operations within budget and to the highest standards through developing menus, monitoring customer feedback and responding proactively, implementing strategies to maximise sales and profitability whilst striving to continuously improve the overall dining experience for all guests.
• To maintain effective communication and relationships with other hotel departments, suppliers and enforcement agencies to maintain an effective operation and ensure guest satisfaction.
• To assist the hotel with upselling of goods and services. Ensuring all food and beverage employees are proactive in the same.
• Ensuring quality of service and standard of product within the departments. Handling any customer queries and complaints, ensuring to record and report accurately and escalate where applicable.
• To be knowledgeable of all policies, procedures and regulations of the hotel ensuring that staff are adhering to the same. Providing comprehensive handovers at the start and end of each shift and attending regular management meetings.
• Making sure the hotel is a safe place to be for our guests and staff.
• To ensure company policies relating to stock management and stock ordering are implemented and monitored, taking appropriate action to resolve problems.
• To work with the General Manager to help manage annual budgets, putting in place appropriate mechanisms to effectively manage costs and all factors relating to profitable performance.
• To ensure the food and beverage areas, fixtures and equipment are properly maintained and presented to hotel standards.
• To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
• To ensure the hotel’s compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.

This job description is not an exhaustive list of duties and responsibilities the post holder will be required to undertake, any other reasonable duties will be discussed and directed by the general manager.

Essential Candidate:

• A friendly approachable manner with a genuine desire to help and support staff to meet guest needs.
• The ability to demonstrate quality leadership and management competencies to motivate a team.
• Excellent interpersonal skills and the ability to communicate at all levels.
• Good numeracy and logistical planning skills.
• The ability to work under pressure to achieve objectives within timescales, without compromising accuracy and quality.
• Must be extremely organised, with the ability to make intelligent decisions when faced with competing priorities.
• IT literacy to operate various computer software programmes (MS Office, booking systems, POS)
• Eligibility to work in the UK.

Desirable Candidate:

• Previous experience in a similar role within hospitality, working with a diverse range of individuals to include bar staff, waiting staff, kitchen staff, suppliers and event planners.
• A knowledge of food and beverages trends and best practices.
• A qualification in hospitality, hotel and catering.